Return and refund

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

 

To be eligible for a return, your item should be in the same condition that you received it, unused and in its original packaging.

 

To start a return, you can contact us at alov_jewelry_store@hotmail.com and we will guide you through the return process.

 

You can always contact us for any return question at alov_jewelry_store@hotmail.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at alov_jewelry_store@hotmail.com